FAQ's

MsChief is a premium brand that sells sexual wellness products specially curated for vulva owners. We aim to point out the importance of sexual pleasure products and make them accessible to every adult. Our products range from sex toys, lubricants, stimulants, attraction fragrance, condoms and assorted combos. We value our customer’s privacy and offer discreet packaging to help you shop at ease

You have to be 18 and older to shop at MsChief.

We put our customer’s privacy and comfort first. All our products are discreetly packed and delivered. Your credentials and contact information are end-to-end encrypted and are not saved in our database. MsChief products are of premium quality and are safe and fun to use.  

We offer a good reward point system at MsChief in which you can gather points for every order you place. Each point accounts to ₹1 which can be redeemed. When you sign up as a new customer, you get 50 reward points, after which, for every ₹100 you spend to get 5 points. You can redeem the points in the multiple of 50 (Eg. 50,100,150 etc.), and a maximum of 500 points is redeemable for every purchase.

You can get updated on new launches, sales, and discounts by signing up for our newsletter. Go to the MsChief homepage and scroll to the bottom of the page to see the button that says ‘Sign up for our newsletters’. Type your email address and save it to always be updated on exciting new offers.

By subscribing to our newsletter or following us on social media, you can receive updates on our most recent items. All social media handles are available on the footer of the website.

The usual manufacturer’s warranty for all of our electronic/battery-operated products is six months from the date of purchase. However, details will be provided inside the box and may differ from product to product. We are pleased to assist you if you require any support.

While none of our products cause any sort of side effects after use, it is still recommended to read the instruction manual prior to using any of our products. It is also important to keep the sex toys clean and store it in a dry place. Please also check the ingredients list on our products to understand if have an allergy to any of the ingredients.

MsChief has a simple search engine that has been customized to provide better search results. If you are familiar with or specific about a product, enter it into the search bar and the results will be displayed. Also, if you are only vaguely familiar with a product, simply enter the category and you will be outlined with a list of products which are 100% genuine from well-known Indian and International Brands from which you can easily find your preferred product.

Go to the MsChief website and look for the “Contact Us” at the bottom of the page. You can share your queries and we will reach out to you within 24 hours. Right below that, a section called “Get in touch” will be listed with your name and the message or feedback that you want to send us. You can also contact us by email at support@mschief.com.

Creating an account is essential for any website, including MsChief. By doing so, you become a registered and verified user, allowing you to log in safely and securely with authorised credentials. Not only does it facilitate shopping, but it also facilitates payment invoices, order shipment related, cancellation and refund emails because your email address is already registered on the website. Not only that, but by subscribing to emails and offers, you will receive notifications on the latest deals and brands.

When you open a new account with MsChief, there are no charges. Simply go to the MsChief website, enter your email address, and create a strong password, and you will be able to access a world of new sex life and pleasure opportunities. The user can also login via their mobile phone and complete the process by typing in the OTP. The account is simple to use and has an easy-to-understand page with the best curated products, allowing you to explore your inner fantasies without boundaries.

No, only one account is valid for a single phone number and email address. The simple reason for this is that each account is assigned a unique identification code number. This allows for the easy flow of customer data as well as verification to avoid unauthorised activities.

If you failed to log in to your account, don’t worry, MsChief has a simple account recovery setting that will allow you to re-login in no time.
Simply select the option “forgot password” It will prompt you to enter your registered email or phone number. An OTP will be sent to the method of choice. Enter your OTP and then create a new password. Once you’ve completed the steps to reset your password, the website will redirect you to the login page.

Without a doubt! Multiple addresses and cities can be added under a single account. Check to see if they deliver to the locations you want to deliver to, then click on add address and enter it. When you wish to make a purchase with the same address again, it will be automatically saved by MsChief and you will not have to enter it again.

Yes! Only before the order is dispatched you can change the address of delivery. The process of changing the address after the dispatch could be complicated because it has already been shipped to the warehouse near the location you specify. As a result, change the address before sending it to avoid further inconvenience. For further queries read on to our shipping policy.

You can reach out to the customer support team if you wish to deactivate your account. If you want to reactivate your account, you can use the same credentials after the time specified after deactivation.

No, MsChief is only available online for now.

You can check the status of your order by
1. Sign in, then go to ‘My account > Order history’ and then clicking the order # and then clicking the appropriate tracking link. 2. Simply click here TRACK MY ORDER and enter your email address (that you used for purchasing the order) and the order number in digits, ex: 123456, and the app would display the order status.
3. You can also click the TRACK NOW options in the ‘shipping confirmation’ email you received. If you haven’t received an email yet, most likely your order/package has not shipped yet.
4. If none of the above work, just contact us via email and we will check in the system and get back to you with your order status.

At MsChief, we ensure you that your order will arrive in a discreet manner. We value your privacy and understand that you may want to keep your purchases private. Hence, we strictly scrutinize our logistics and and shipping to ensure discretion. Your order is packaged very securely and is covered before it leaves the warehouse. There is no description or indication of the product inside and you cant feel the product either as it is boxed. Hence, you can feel at ease while shopping at MsChief.

We ship to almost every pin codes in India. In case your pin code is not serviceable, our customer service team will get in touch with you for alternate address

Yes, while shopping at MsChief, GST is included in the price of the product. That means you do not have to pay anything on top of what you see for the products.

At MsChief, we offer free shipping for orders above Rs.499. If your purchase order is less that Rs.499, we charge a shipping fee of Rs.80

When you are going through the checkout process to place your order, you will reach a part before making payment that says ‘Enter your gift card /Promotion code’. Simply type in your promo code and click ‘submit’. The cart automatically applies the promotion/discount and recalculates the new subtotal. After that, you can continue with payment for the new subtotal.

If your promotional code doesn’t work, it is most likely that it’s validity has expired or you don’t meet the minimum purchase order to avail the discount. If your order is eligible and the code still doesn’t work, please contact MsChief ‘s Customer Care and we will assist you.

We take about 1 business day to process your order after which the product will be dispatched and reach you at your destination within 3-7 business days.

In case you wish to cancel your order, please do so within 24 hours of placing the order. However, once the product has been processed and shipped, we cannot offer cancellation. If your cancellation is approved, please allow us 5-7 working days to process the refund. Please read our returns and refunds policy

If you want to change the address or any other aspect of your order, you can only do so before it is shipped. However, once the product has been dispatched, it has already been shipped to further cause inconvenience. Please keep in mind that once an order is placed, it can only be cancelled or modified before it is dispatched. For more information, please visit our website at https://lovedepot.com/returns-refunds/

We allow a change in shipping address only if the order hasn’t been shipped out yet. If you want to change your shipping address, please contact our customer care support immediately and we can assist you with changing the address.

If you want to change the address or any other aspect of your order, you can only do so before it is shipped. However, once the product has been dispatched, it has already been shipped to further cause inconvenience. Please keep in mind that once an order is placed, it can only be cancelled or modified before it is dispatched. For more information, please visit our website at https://lovedepot.com/returns-refunds/

We allow a change in shipping address only if the order hasn’t been shipped out yet. If you want to change your shipping address, please contact our customer care support immediately and we can assist you with changing the address.

This depends on the courier service. Most times, we offer OTP based delivery. This means that the courier personnel will release the package to you only after you share the OTP for the products via SMS from MsChief as proof of delivery. However, we also work with some partners who ask for recipient’s signature upon delivery.

Because we work with multiple courier partners, you could be offered OTP based delivery or signature based delivery depending on your location and pin code. If you are not home to collect the delivery, you can share the OTP with whoever is at home or ask to leave the parcel outside if you are comfortable with that. In case of signature based delivery, you need to be present to sign off on the parcel. If not, the courier partner may attempt to deliver the parcel at another time.

You can expect your delivery at the standard business hours of 9am-6pm Monday thru Saturday.

No. We currently only offer shipping across India.

Best believe that MsChief has a reliable product line as well as excellent service. After you’ve placed your order, go to “my orders” and you’ll be able to see all of the order’s details and status. If you want to make a minor change, make sure to do it before the product is dispatched. You can connect with the customer support team directly and inform them about the changes.

If the product is not available, then the customer support team will suggest a different product. However, if you still would like to purchase the product that is currently out of stock then your order will be cancelled until the product is back in stock. You may then place a new order for that product.

Absolutely yes! You can place orders for multiple cities using the same account.

You can purchase products up to the limit set by your credit card. MsChief ‘s product selection entices you to return for more! MsChief makes sexual wellness enjoyable and confident, so you won’t be afraid to choose the best products for pampering yourself.

Since we currently only ship across India, you can browse our store in Indian rupees.

We accept all Indian banks issued credit and debit cards, including cards that say ‘International’ and ‘Valid in India only’. The type of cards we currently accept is VISA, MASTER, AMERICAN EXPRESS & DISCOVER. We also accept GPay, Paytm, PayPal and All DEBIT CARDS issued in India.

If you are not able to use your card on our website, it could be one of the following reasons:
1.You may have exceeded your card limit for that day. (try contacting your bank to change this.)
2. Your card may have been flagged before for fraud alert (try contacting your bank or use another card.)
3.The name/billing address/CVV code/expiration dates do not match up. (Check details and try again.)
If none of the solutions work for you, please look at our payment options here or contact our Customer Care.

If you do not wish to pay with a credit/debit card, we offer 2 options you can shop with:
1.Internet Banking – You can use your bank account to pay via Airpay Gateway
2. Wallets – Pay using e-wallets like Paytm, OLA Money, Gpay, Phone Pe and Amazon Pay

If you do not wish to pay with a credit/debit card, we offer 2 options you can shop with:
1.Internet Banking – You can use your bank account to pay via Airpay Gateway
2. Wallets – Pay using e-wallets like Paytm, OLA Money, Gpay, Phone Pe and Amazon Pay

Our site uses 128 bit SSL certification and is Level 1 PCI compliant which means all the information on your card is secure, encrypted and will never be stored on our server. We host our website on WooCommerce, a trusted e-commerce site worldwide with highest level of security

This could be due to any of these reasons:
1.The card information could be invalid (Check the information and try again)
2.The site maybe down for a few minutes (Try again in sometime)
3.Payment can also be denied due to delay from bank server. You can try another card or mode of payment. If you are still not able to make payment, please contact our Customer Care and we will walk you though and process your payment.

At MsChief, you can be sure that shopping with us is 100% safe and secure. All credit card data that you enter is encrypted and securely processed and stored on the bank’s server. We never see or store your private data and we test our site monthly for any flaws or viruses. We also are GeoTrust certified which is equal to Verified by Verisign.

Please be aware that your information is not saved on our website when you make a transaction using a debit or credit card or UPI. Your private information is protected by a dependable and secure system from MsChief.

At MsChief, you can be sure that shopping with us is 100% safe and secure. All credit card data that you enter is encrypted and securely processed and stored on the bank’s server. We never see or store your private data and we test our site monthly for any flaws or viruses. We also are GeoTrust certified which is equal to Verified by Verisign.

Don’t worry. At MsChief, we value your privacy and your discretion. So the name ‘ MsChief ‘ will not be reflected on your bank statement.

1. Start with the lock open and the zipper pulls released, and make sure the dials are set to 0-0-0.

2. Push the reset button down with a pen or pointed object until it clicks—no need to keep holding it down after that; it’ll automatically stay down. (The reset button is the small square button right next to the number dials.)

3. Roll the digits on the dials to the combination of your choice.

4. Slide the latch towards the dials. The reset button will pop back up and your combination will be set

All ICON suitcase comes with the user manual on how set the TSA lock

Please note that once you set your lock, no one else will know how to get in your bag—and that includes us. We suggest emailing the combo to yourself, tucking it into your passport, or saving it under a contact in your phone—anything to make sure you don’t lock yourself out.

At MsChief, we offer returns only on products with a manufacturing defect. While we have diligent checking of products being sent to you, there is a possibility of human error. Hence, if your receive a defected product, please contact our Customer Care within 72 hours of delivery regarding the issue. If the return is accepted, we will arrange for a pick up. You must return the product with all original accessories that was received with the product (Like charger, user manual etc.) Once the product is received, we will do a quality check and take decision on refund / exchange. If you wish to learn more, you can read our return policy.

Due to hygiene purposes, any product that comes in contact with intimate/private parts of a human is considered un-usable and un-sellable. Hence, if a seal is broken on products of this nature are not returnable.

It would take 4-7 days for the package to reach us, and after that, we would require two business to carry out a quality check, process your return and initiate a refund/exchange. You will be intimated through email with a confirmation of return/replacement, refund/store credit details, and any other related instructions.

In case your return is approved and processed due to a manufacturing defect in the product, we take full responsibility, and there are no additional charges. Please go through our return policy to know more.

In case your return is approved and processed due to a manufacturing defect in the product, we take full responsibility, and there are no additional charges. Please go through our return policy to know more.

Once your return has been accepted, we will replace your defective product with the same product or product of the same value. Alternatively, if you request for a refund, the amount will be refunded to same mode of payment used at the time of placing the order. It will take 4-7 business days for the refund to reflect in customer’s bank account. If you wish to learn more, you can read our retun policy.

Yes. Wherever the product was delivered, the same address will be used to pick up your return order. If you wish to learn more, you can read our retun policy.

In case of exchange, the new product will be shipped to the customer within 2 working days from the time it is approved and it will reach customer as a regular order. In case of refund, the full amount will be refunded through the same mode of payment used by customer. at the time of placing the order It will take 4-7 business days for the refund to reflect in customer’s bank account.

We take utmost care to ensure that all our products are in perfect condition before reaching you. However, if you do receive a faulty product, please inform us within 7 calendar days of receipt and we will make arrangements to get it picked up. Once the products is received we will do a Quality Check. And if the concern is valid, we either offer you a free replacement of the same product or a product of the same value. Instead, if you would like a refund, we will initiate a full refund which should reflect on your bank account in 4-7 business days.